CLEANING BY ASHLEY

BUSINESS POLICIES

1. Cleaning by Ashley LLC agrees to provide the services stated in this contract in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client from gross negligence on the part of Cleaning by Ashley LLC.
2. Cleaning by Ashley LLC prefers that alarms are kept off for the cleaning day. If it must be on and the alarm is triggered, Cleaning by Ashley LLC is not responsible for any fees associated with the alarm.
3. Cleaning by Ashley LLC agrees to keep client information secure and confidential.
4. Cleaning by Ashley LLC does not use a ladder or move items weighing more than 35 pounds to protect ourselves from injury. If you would like cleaning behind heavy objects, please move them before cleaning day.
5. CLEANING BY ASHLEY LLC reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.
6. Cleaning by Ashley LLC will not remain on-site for longer than 4 hours per job. If the completion of the job requires additional time exceeding 1 hour, a separate appointment will need to be scheduled. Any additional appointments are billed separately and are not included under the original visit
   

CONDITIONS FOR SERVICE PROVISION

Cleaning by Ashley LLC reserves the right to deny or terminate services if the conditions at the location are deemed unlivable or unsafe. Unlivable conditions include, but are not limited to:

1. Structural damage that poses a safety risk
2. Lack of essential utilities (e.g., running water, electricity, heating)
3. Presence of hazardous materials (e.g., asbestos, lead paint, radon, high carbon monoxide levels)
4. Pest infestations that pose health risks.
5. Faulty electrical systems that are a fire hazard.
6. Deficient security measures (e.g., broken windows, lack of deadbolt locks).
7. Biological hazards such as human waste.

Cleaning by Ashley LLC will assess the conditions at the location prior to or during the provision of services. If any of the above conditions are present, Cleaning by Ashley LLC may, at their discretion, deny or terminate services until the issues are resolved and the location is deemed safe and livable.

JOB DESCRIPTION

Cleaning by Ashley LLC will provide the following housekeeping services, known going forward as the services:

• $0.10 per sqft for light cleaning.
• $0.15 per sqft for medium cleaning.
• $0.20 per sqft for deep cleaning.

In addition to the services described above, Cleaning by Ashley LLC shall not provide any additional housekeeping services unless agreed upon before the visit.

1. All housekeeping duties shall be performed without disturbing or unduly inconveniencing Cleaning by Ashley LLC by any guest, animal, or other individuals occupying the premises.
2. Cleaning by Ashley LLC does not clean animal cages or litter boxes, animal droppings, human feces, urine, vomit, soiled clothing, or other similar biohazards.
3. Any irreplaceable, collectible, or expensive objects must be secured or put away to avoid accidents.

WORK INSPECTION

1. Client retains a general right to inspect the results of the services during the time the housekeeper is in the home to determine whether the contracted work has been completed sufficiently according to the terms and conditions agreed upon between the parties. This includes the rights to inspect, stop the work, make recommendations as to the details of the work, and prescribe alterations or deviations in the work. This in no way alleviates the client from payment for services rendered.
2. Upon the departure of Cleaning by Ashley LLC from the premises, all completed work shall be deemed accepted by the client.

PAYMENT.

1. NO REFUNDS. All payments are final. NO refunds will be issued once services have been completed.
2. Unless agreed to previously, payment is expected before services are rendered. A $20 non-payment fee will apply if payment is not received on the scheduled day. A 10% finance fee will be added to payments later than 15 days and accrued monthly.
3. Cleaning by Ashley reserves the right to discontinue services until payment is made.

BAD CHECK POLICY

1. A $30 fee is assessed on all returned checks. All fees are due promptly and must be paid via cash or money order only.

FURNISHING EQUIPMENT.

1. Cleaning by Ashley LLC will provide the equipment and materials necessary for the performance of this agreement. Unless otherwise authorized by the client.
2. Cleaning by Ashley LLC does not use bleach. If the client requests the use of bleach, Cleaning by Ashley is not responsible for any damages it may cause.

GLASS DOOR/SHELF WAIVER

Spontaneous glass breakage of toughened/tempered glass doors or furniture can be caused due to an internal defect (nickel sulfide inclusions), an error during installation or quick changes in temperature (such as taking glass shelving out of a refrigerator). When this happens the glass breaks or explodes without any outside force. If this happens, you agree that Cleaning by Ashley LLC shall not be held liable.

MEDIA RELEASE & CONTENT CREATION

• Client acknowledges and agrees that Cleaning by Ashley LLC, its employees, agents, or representatives may capture photographic, video, and/or audio recordings (“Content”) of the cleaning services performed on the premises for the purposes of marketing, promotion, advertising, training, or other business-related use, including but not limited to social media platforms, websites, and digital/print publications.
  
• Cleaning by Ashley LLC will make reasonable efforts to exclude personal identifiers, confidential materials, or private information from any such Content. By accepting services, Client grants Cleaning by Ashley LLC a perpetual, irrevocable, royalty-free, and worldwide license to use, reproduce, publish, and distribute such Content without further consent or compensation.
  
• If Client does not consent to the creation or use of such Content, a written notice must be provided prior to the commencement of services. Failure to provide such notice shall be deemed as full consent and release.

INDEMNIFICATION.

1. The client agrees to indemnify and hold Cleaning by Ashley LLC harmless from all claims, losses, expenses, and fees, including attorney fees, costs, and judgments that may be asserted against the client that result from the acts or omissions of the housekeeper.
2. Client agrees to not hold Cleaning by Ashley LLC responsible for any accidents or damages that may occur.
3. Cleaning by Ashley LLC is not responsible for damage incurred by the improper installation of any object. All surfaces are assumed sealed. If you know of any surface that is not sealed, you must notify us so that we may clean the item properly.
   

WARRANTY.

1. Cleaning by Ashley LLC shall provide its services and meet its obligations under this agreement in a timely and work-like manner, using knowledge and recommendations for performing the services that meet generally acceptable standards in the client's community and region.

PRICING

1. Square foot pricing is based on the entire home
2. Pricing for individual rooms will be at a 50% increase.
3. Cleaning rates are subject to change as the condition of your home changes. Additional services need to be requested in advance so Cleaning by Ashley LLC can schedule the extra time and obtain additional supplies.
4. Pricing is non-negotiable.

HOLIDAYS AND WEATHER

1. Cleaning by Ashley LLC does not accept time-specific calls, as we cannot guarantee specific times accurately.
2. Cleaning by Ashley LLC reserves the right to cancel a scheduled cleaning due to inclement weather.
3. Cleaning by Ashley LLC does not do holiday visits. If your scheduled day falls on a holiday, Cleaning by Ashley will call to reschedule.
4. Cleaning by Ashley LLC will respond to calls, texts, and messages Monday through Friday, 9-5. Any messages before, after, or on weekends will be answered on the next business day.
   
   

AMENDMENTS.

CLEANING BY ASHLEY holds the right to make or change amendments to this contract at any time.